Refund policy

RETURNS
You have 21 calendar days from the date you received your item to initiate a return.

To be eligible, items must be unused, in their original condition, and with tags still attached. Proof of purchase is required.

REFUNDS
Once we receive your return, we'll inspect it and notify you of its status. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

SHIPPING
Return shipping costs are the customer's responsibility and are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund total.

CONTACT US
Questions about returning an item? Reach out to us at info@shopnavyjane.com.